The dreaded phone call.

I've just made that dreaded call we all fear and hate. The one that involves much preparation...

Step 1: You move your couch next to the phone (unless you have a cordless phone, in which case moving the couch would just be silly).

Step 2: You make yourself a cup of tea and maybe a sandwich.

Step 3: You cancel whatever plans you had for the next hour or two.

Step 4: You take your cup of tea, sandwich and phone to the couch and get comfortable.

Step 5: You dial 10219...


This is followed by 'breath taking' music, much waiting and, if you're really lucky, a conversation with a moron.

Take this mornings operator for example:

Call operator: Heello #genius# speaking how may I help you?
Me: Hi there I want to report a faulty ADSL line.
C O: OK. One moment please. (a minute later) OK what is your telephone number.
Me: #1 800 3825 3223# (that might spell something rude)
C O: OK. One moment please. (at least 3 minutes later). Yes your line is faulty.
Me: Really? Oh I thought it was working fine.
C O: No it is coming up on my computer as faulty.
Me: Ok. Can you fix it?
C O: No. I have to pass it on to our technical support.
Me: Ok. Do that then.
C O: OK. Anything else I can help you with?
Me: No no. Just the faulty line for now, thanks.
C O: OK. Have a good day.

This was followed by more waiting, though not as long this time, and a conversation that was far less entertaining. Bottom line is the guys that telkom outsource all their problems to are on the case and my line should be up and running sometime in August. Cool. If you're wondering how I'm writing this now then wonder no more. It's called 3G HSDPA...

Our boy trying to concentrate in the midst of all the chaos.